The Bug Book

A polite request for a rounder icon got the least polite reply in Superflow history

I HATE THIS PROCESSSS!!!!!! nothing works!

Client

One comment. Six exclamation points. The entire review process on trial.

WHY SHOULD I CHOOSE CLEAR ALIGNERS MAKES NO SINCE BEING AT THE TOP!

Client

An all-caps meltdown about page layout, with a typo right in the middle of the rage

REMOVE NEW PATIENT SPECIAL!!!!!

Practice staff

A promo that needed to die, screamed about in two comments, ten weeks apart

COMPLETELY REMOVE THIS FEATURE!!

Client

The most decisive product feedback ever left on a dashboard

NO EM-DASHES!!!

Client

A client declared war on em-dashes, in all caps, in 2025

Might need to update to mobile footer at Tupac width (see screenshot of newsletter input size)

Reviewer

Autocorrect turned "tablet width" into "Tupac width" and the reviewer chose peace

Other MEDUSA Services should be: OTHER MEDSPA SERVICES

Agency reviewer

A med-spa's hover text offered "OTHER MEDUSA SERVICES" - snakes presumably extra

text shits to the left side on mobile version

Reviewer

The most accurate typo in the history of responsive design

Add HIPPA Notice to the accessibility row and link in a new tab to the compliance PDF.

Agency reviewer

A medical practice misspelled HIPAA on its own compliance notice - and in the PDF

"DUMPTERS" IS SPELLED WRONG.

Franchise reviewer

A dumpster rental company spelled "dumpsters" wrong in its own headline

Hero section - "BOOK A FREE COUNSULTATION" is a misspelling of word "consultation".

QA reviewer

The primary CTA - the one button the whole site exists for - said "COUNSULTATION"

This is not the original text. What happened?

Docs reviewer

An AI migration agent was told not to touch the text. It rewrote the docs anyway.

I have lost all progress on all of my courses...

Beta tester

"Poof! Disappeared! Like a magic trick" - a typo that deleted every user's progress

its centered.

Developer

"The button is already centered." "Still not centered." "its centered."

I don't see this error on safari or chrmoe

Developer

"I don't see this error on safari or chrmoe" - the denial had a typo in it

Map not working, assume you need an API key again?

Designer

A broken map thread that ends with someone pasting a live API key in plain text

OMG NOOOOO THIS IS LIVE

Team member

"OMG NOOOOO THIS IS LIVE" - a panic attack on our own security page

cHANGE $100,000 TO $750,000 FOR NEW CENTER DEVELOPMENT

Client

The website said $100,000. The actual number was $750,000.

add to cart doesn't work and nothing actually gets added here when clicking added to cart

Client

Add to cart added nothing. The dev's response: "we won't be doing this."

Improve speed performance on Mobile — site takes time to load (iPhone 13, 5G, tested at 10am in a city CBD): Safari 10+ seconds, Brave 5+ seconds, Firefox 50+ seconds, Chrome 5+ seconds

Agency reviewer

A reviewer benchmarked the site on four browsers. Firefox needed 50+ seconds.

the menu has a white background and white lettering.

Studio owner

The mobile menu was white text on a white background. Minimalism, perfected.

I know you're going to laugh, but I'd make the "logo bigger." HAHA.

Client

The most famous request in design history, delivered fully self-aware

on the review call with their team they were like 'can your copywriters just make something up for testimoniails' lol idk if you feel comfortable doing that but they might push back and aask forthat

Account manager

On the review call, the client asked: "can your copywriters just make something up for testimonials?"

can you please check the page. it is down and we need it up ASAP! We are at an event trying to sign people up with our QR code and the site is down. 911. Thanks!

Business owner

"We are at an event trying to sign people up with our QR code and the site is down. 911."

My wife doesn't like my hair in this picture.

Client

Headshot rejected by the highest authority in web design: the client's wife

Oh f*ck I was the problem, sorry.

Designer

A designer investigated a line-break bug all the way back to the culprit: themselves

GPT notes — Got it — I've reviewed the Old Properties, New Dangers article.

Client

A client reviewed the article by pasting ChatGPT's review of the article. Verbatim. Emoji included.

We are no longer using the content machine until it stops lying so this shouldn't happen anymore

Content lead

"Where did this come from?" "idk probably AI. We are no longer using the content machine until it stops lying."

However, the hex color provided is much darker than the current color displayed on the website.

Designer

Client wants the blue lighter. Client provides a hex code. The hex code is darker.

please remove OBJ OBJ OBJ from this title

Reviewer

"Please remove OBJ OBJ OBJ from this title" - a ghost only one person could see

apologies on how minor this is, but the client was very particular haha, can you have 'in' drop down to the second line with the city and state?

Account manager

The request: move the word "in" to the second line. The word "in". Two letters.

TBH, it feels like the edits were handled by an inexperienced intern rushing to meet a deadline rather than a professional team.

Client (a dentist)

The review every agency fears, in writing: "like an inexperienced intern rushing to meet a deadline"

Typo in product name: Duperflow

Spell Check Agent

Our spell-check agent found "Superflow" misspelled as "Duperflow" - on our own site

Template name placeholder

Placeholder Hunter (Lorem Ipsum Agent)

The dentist heading up the practice, according to the homepage: "Dr. First Last Name"

Wrong business name in title

Placeholder Hunter (Lorem Ipsum Agent)

The page title advertised a different dental practice in a different city

FCP Poor on Desktop (146.1s)

Lighthouse Agent

Our performance agent measured our own onboarding page. The number was so bad we published it.

Template string 'Add New Button' found

Placeholder Hunter (Lorem Ipsum Agent)

A live medical site had a button whose label was "Add New Button"

Repeated service patterns

Placeholder Hunter (Lorem Ipsum Agent)

Services offered, per the homepage: "First Service", "Second Service", "Third Service"

Book Now button links nowhere

Custom Checklist Agent (agency-defined)

The Book Now button - the one button the business runs on - linked to "#"

Mismatched privacy policy link

Placeholder Hunter (Lorem Ipsum Agent)

The privacy policy link went to a completely different dental office's website

Odd nickname formatting in doctor's name

Custom Checklist Agent (agency-defined)

The doctor's bio read: Dr. David "Dr. Daviee" Do - a nickname inside a name

Missing JSON-LD Structured Data

SEO Checker Agent

Our SEO agent audited our new homepage draft: no meta title, no JSON-LD. Zero for two.

OG image far below platform minimums

OG Image Checker Agent

Every social share of this site renders a 215×34 pixel sliver instead of a preview image

"Unlock Possibility" is a hollow AI-style headline

AI Copy Detector Agent

The headline said "Unlock Possibility." The AI-copy detector said: that means nothing.

[links to four other dental practices' identical pages] My content needs to be unique and not duplicated across multiple other websites.

Practice owner

"YIKES - my content is on MULTIPLE OTHER SITES" - including four competitors

Turn on your VPN and connect to an American server to check these; they will all open.

Developer